Refund Policy

How to request a refund

Email [email protected] with your order number and the email address used for the purchase. We will locate the order, submit the refund through Polar, and confirm the result by email.

For a request made within 14 days, you do not need to provide a reason, prove usage, or meet any other condition. We do not deduct processing or currency-conversion fees.

Who processes the refund

Polar is the Merchant of Record and contractual seller for each purchase. We submit the refund request to Polar, and approved refunds go back to the original payment method where possible. Your bank may need additional time to display the credit.

Polar's Buyer Terms also apply. If they or mandatory law give you greater rights than this policy, the highest level of protection applies.

After 14 days

After the guarantee period, we still honor refunds required by law, duplicate charges, complete non-delivery, and all rights relating to a product that is not as described, faulty, or not fit for purpose. You may choose to let us fix a problem at no charge first, but this does not limit a mandatory right or a valid refund claim.

After a refund

A full refund ends your license to the game. We deactivate the private game link and any download access; you must delete downloaded copies and stop using the game. You can also ask us to delete the order content; see the Privacy Policy for details.

Cancel before payment

Submitting the order form is free and does not commit you to buying. If you have not paid yet, simply do not use the Polar checkout link or email [email protected] to close the unpaid order.